At ShenCure Medical Facilitator, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a medical review, or use our medical tourism coordination services in Egypt.
ShenCure acts as a medical facilitator and patient coordination service. We help international patients connect with appropriate hospitals, surgeons, and healthcare professionals. Medical diagnosis, treatment, surgery, and clinical decisions are provided by independent licensed healthcare professionals and medical institutions.
Depending on how you interact with ShenCure, we may collect the following information:
This may include:
Full name
Email address
Phone or WhatsApp number
Country of residence
Preferred communication language
Information included in your messages or inquiries
If you voluntarily request a medical review or treatment coordination, you may provide information such as:
Diagnosis
Medical history
Medical reports
Laboratory results
X-rays, CT scans, MRI scans, and other medical images
Previous treatment or surgical records
Current medications
Treatment preferences or questions
Medical information is only requested when it is relevant to helping coordinate your healthcare journey.
When necessary for medical tourism planning, we may collect information such as:
Preferred travel dates
Accommodation requirements
Transportation requirements
Hospital appointment details
Visa or travel-related information
Please do not send passport copies, payment information, or other sensitive documents unless they are specifically requested and required for a particular service.
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate location information
Cookies and similar technologies
We may use your information to:
Respond to your inquiries
Review your medical request
Coordinate communication with hospitals and healthcare professionals
Help identify suitable treatment options
Request medical opinions or treatment proposals when appropriate
Coordinate hospital appointments
Support medical travel planning
Assist with accommodation and transportation coordination when requested
Communicate with you about your medical tourism journey
Improve our website, services, and patient experience
Maintain website security and prevent misuse
Comply with applicable legal and regulatory requirements
We do not use your medical information to make an independent medical diagnosis or treatment decision.
We understand that medical information is highly sensitive.
If you provide medical reports, diagnostic images, or other health information, we use that information only for legitimate medical facilitation and coordination purposes, such as helping you obtain an appropriate specialist review or connecting you with a suitable healthcare provider.
Where your medical information needs to be shared with a hospital, surgeon, doctor, or healthcare institution, we aim to share only the information reasonably necessary for the requested service.
Healthcare providers may have their own privacy policies and legal obligations regarding the medical records they receive and maintain.
ShenCure does not sell or rent your personal information.
We may share relevant information with trusted parties when necessary to provide the services you request, including:
Hospitals and medical centers
Surgeons and specialist doctors
Healthcare professionals
Medical coordinators
Travel or accommodation providers when requested
Technology, hosting, communication, or support providers
Legal or regulatory authorities when required by applicable law
We do not share medical information with third parties for unrelated marketing purposes without an appropriate legal basis or your consent where required.
Because ShenCure provides medical tourism coordination services for international patients, your information may sometimes need to be communicated to healthcare providers or service partners located in countries other than your country of residence.
Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate privacy and security safeguards and in accordance with applicable data protection requirements.
Our website may use cookies and similar technologies to:
Ensure website functionality
Improve website performance
Understand how visitors use our website
Improve user experience
Measure website traffic and engagement
Maintain website security
You can control or disable certain cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Where required by applicable law, non-essential cookies may be used only with your consent.
If you choose to receive communications from ShenCure, we may use your contact information to send you relevant information about our services, medical tourism resources, or website updates.
You can unsubscribe from non-essential marketing communications at any time.
We do not sell your contact information to marketing companies.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
For this reason, we recommend that you avoid sending unnecessary sensitive information through unsecured communication channels.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide requested services, maintain appropriate records, resolve disputes, protect our legitimate interests, or comply with applicable legal obligations.
The retention period may vary depending on the type of information and the nature of the service requested.
Depending on your country of residence and the laws applicable to you, you may have rights regarding your personal information, including the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where legally permitted
Withdraw consent where processing is based on consent
Object to certain types of processing
Request restriction of processing in certain circumstances
Request information about how your data is used
Some rights may be subject to legal limitations or exceptions.
To exercise your privacy rights, please contact us using the information provided below.
Our website and medical tourism coordination services are primarily intended for adults.
If information concerning a child is provided for the purpose of seeking medical care, it should be submitted by a parent, legal guardian, or another person legally authorized to act on the child’s behalf.
Our website may contain links to hospitals, healthcare providers, travel services, government websites, or other third-party websites.
ShenCure is not responsible for the privacy practices, security, or content of external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
ShenCure is a medical facilitation and healthcare coordination service.
We do not independently diagnose medical conditions, prescribe treatment, perform surgery, or provide medical care.
Medical diagnosis, treatment recommendations, procedures, and clinical decisions are made by appropriately licensed healthcare professionals and medical institutions.
Information provided through our website is intended for general educational and coordination purposes and should not replace professional medical advice, diagnosis, or treatment.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data protection practices.
When changes are made, the updated version will be published on this page with a revised Last Updated date.
We encourage you to review this page periodically to stay informed about how we protect your information.
If you have questions about this Privacy Policy, your personal information, or how ShenCure handles your data, please contact us.
ShenCure Medical Facilitator
Egypt
Phone / WhatsApp: +20 11 1007 8666
We will make reasonable efforts to respond to privacy-related requests within an appropriate period and in accordance with applicable law.
+2011 10078666
+2011 10078666
info@shencure.com
